FAQs
Answers to common questions
about our services and telehealth.
What is Telehealth?
Telehealth is revolutionizing how we access healthcare, but what exactly is it? Simply put, telehealth is the use of technology to deliver healthcare services remotely. Whether through video calls, phone consultations, or messaging platforms, telehealth allows patients to connect with doctors, specialists, and other healthcare providers from the comfort of their homes. It’s ideal for busy individuals, those in rural areas, or anyone seeking quick, convenient care. Common uses include managing chronic conditions, mental health support, and treating minor illnesses like colds or infections. Telehealth is secure, cost-effective, and often covered by insurance. With just a smartphone or computer, you can access quality care without the hassle of waiting rooms or long commutes. Ready to try telehealth? It’s easier than you think!
How to Prepare for Your First Telehealth Appointment?
Preparing for your first telehealth appointment doesn’t have to be stressful. Start by ensuring you have a reliable internet connection and a device with a camera and microphone, like a smartphone or laptop. Download any required apps or software in advance and test them to avoid last-minute technical issues. Write down your symptoms, medical history, and any questions you have for the doctor. Have your ID ready, just like an in-person visit. Choose a quiet, well-lit space for your appointment to ensure privacy and clear communication. Dress comfortably and have a pen and paper handy to take notes. Finally, log in a few minutes early to troubleshoot any issues. With these simple steps, your telehealth visit will be smooth and stress-free!
Can I use my insurance to pay for Your Wellness Link visit?
We don’t accept insurance to pay for your visit but we keep our prices low to keep medical care accessible to everyone. In many cases, our prices are lower than your insurance co-pay would have been! If we prescribe you medication to pick up at your local pharmacy you can use your insurance at those locations.
Do you provide doctor’s notes and sick notes?
During a visit, we can only provide a note stating the date of visit and the care that was
provided.
Are there any conditions that Your Wellness Link does not treat?
While most conditions can be handled through our virtual healthcare services, there are a few situations where we may suggest an in-person visit. Here’s what we don’t cover:
Needs immediate in person care:
- Emergencies like chest pain, trouble breathing, severe pain, or neurological symptoms (e.g., dizziness, fainting, headaches)
- Follow-ups after an emergency visit or surgery
Needs an In-Person Visit or Testing:
- Ear infections or strep throat (these need an in-person diagnosis)
- Gastrointestinal symptoms (e.g., severe abdominal pain, diarrhea, or vomiting)
- Lab tests or imaging studies
Not Treated Virtually:
- Mental health concerns
- Urinary symptoms (in males)
Exclusions Based on Age, Location, or Condition:
- Anyone under 18
- Is outside of the state of Florida at the time of the visit
- If you need a specialist referral
- If you are currently pregnant
- If you’re receiving cancer treatment, have an autoimmune disease, are on immunosuppressants, or have been diagnosed with AIDS
- If you’re in hospice care, have a history of organ transplants, dependent on oxygen, or have significant liver, kidney, or other major organ failure
Exclusions for Specific Situations:
- Medical management for workers’ compensation cases, car accidents, injury claims/ litigation, slip and fall injuries or immunizations
Medications We Can’t Prescribe:
- Controlled substances (e.g., Xanax, Ambien), weight loss medications, antipsychotics, ADHD medications, or nerve pain medications (e.g., gabapentin/Lyrica) and other high-risk meds subject to abuse.
If you have any questions, feel free to reach out! We’re happy to help.
For more information please refer to our Medical Policy.
